Terms of service

Last updated: 22 January 2026

These Terms & Conditions govern the sale of goods and services by Workwear City through the website www.workwearcity.com and any related channels. Please read them carefully before placing an order.

By placing an order with us, you agree to be bound by these Terms & Conditions.

1. About Us

Workwear City ("we", "us", "our") supplies custom printed and embroidered workwear, uniforms and related products.

Contact details:
Email: sales@workwearcity.com
Phone: 0116 456 0675

2. Definitions

Customer / You – the person or business placing an order with us.
Goods – the products supplied by us.
Customised Goods – any goods printed, embroidered or otherwise personalised to your specification.
Plain Goods – goods supplied without customisation.

3. Formation of Contract

3.1 Your order constitutes an offer to purchase goods from us.
3.2 A contract is formed only when we accept your order and issue an order confirmation.
3.3 We reserve the right to refuse or cancel any order at our discretion, including where:

Payment is not authorised
The goods are unavailable
There is an error in pricing or description
The artwork may infringe third‑party rights

4. Prices and Payment

4.1 All prices are shown in pounds sterling (£) and are inclusive of taxes unless stated otherwise.
4.2 Payment must be made in full before production or dispatch begins.
4.3 We accept payment through our approved payment providers.

5. Artwork, Proofing and Intellectual Property

5.1 When you supply any artwork, logo, design or text, you confirm that:

You own the rights to the artwork, or
You have full permission or licence to use it.

5.2 The responsibility for ensuring that artwork does not infringe any copyright, trademark, design right or other intellectual property right rests solely with you.

5.3 We do not carry out legal verification of ownership or licensing of customer‑supplied artwork.

5.4 If we reasonably suspect that any artwork may infringe third‑party rights or expose us to legal risk, we reserve the right to:

Refuse to process the order, or
Cancel the order and issue a full refund.

5.5 You agree to indemnify and hold us harmless against any claims, losses, damages or legal costs arising from the use of artwork you have supplied.

5.6 Where proofs are provided, you are responsible for checking spelling, layout, colours and positioning before approval. Once approved, we are not responsible for errors in the final product.

6. Production and Delivery

6.1 Production times are estimates only and are not guaranteed.
6.2 Delivery dates are approximate and not time‑critical unless expressly agreed in writing.
6.3 We are not liable for delays caused by couriers, suppliers, or events beyond our reasonable control.

7. Returns and Refunds

Plain (Non‑Customised) Goods

7.1 Plain goods may be returned within 14 days of receipt if they are:

Unused
Unworn
In original condition

7.2 Return postage costs are the responsibility of the customer unless the goods are faulty.

Customised Goods

7.3 Customised goods cannot be returned or refunded if you change your mind, as they are made to your specification.

7.4 This does not affect your statutory rights.

7.5 If customised goods are faulty, incorrect, or not produced in accordance with the approved artwork or order details, we will, at our discretion:

Re‑make the goods, or
Replace the goods, or
Offer a refund.

7.6 You must notify us of any issues within 7 days of receipt and provide clear photographs of the issue.

8. Cancellations

8.1 Orders for customised goods cannot be cancelled once production has started.
8.2 Orders for plain goods may be cancelled before dispatch.

9. Liability

9.1 Nothing in these Terms limits or excludes our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation

9.2 Subject to the above, our total liability shall not exceed the price paid for the goods.

9.3 We are not liable for:

Indirect or consequential losses
Loss of profits, business or reputation

10. Customer Responsibilities

You agree to:

Provide accurate order information
Approve artwork proofs carefully
Ensure artwork is legally authorised
Inspect goods promptly upon delivery

11. Privacy

Your personal data is processed in accordance with our Privacy Policy, available on our website.

12. Force Majeure

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including acts of God, strikes, supply chain disruption, or transport failures.