Frequently Asked Questions

Here we go into detail about the garments we supply, the printing and embroidery services we offer, and our delivery and turnaround times — from standard production to high-speed services.

If you have a question that isn’t answered below, just ask.
Email us at sales@workwearcity.com and your question may even be featured here or call us on 0116 456 0675.

What types of print do you offer?

We offer DTF (Direct to Film) as our main print method, with screen printing available on request.

DTF is our go-to for most orders because it’s high quality, durable, and full colour. Whether your design is a single colour or 30 colours, the price is the same — you pay per print location, not by artwork complexity. The results are vibrant, long-lasting, and suitable for workwear that gets real use.

Screen printing becomes a strong option for large quantities where simplicity and unit cost matter.

How does embroidery work?

Embroidery is timeless, hard-wearing, and looks premium when done properly.

You send us your logo, we digitise the file, run a sample swatch, and send you images for approval. Once you’re happy, we proceed with embroidering your order. This process ensures high quality stitching, correct sizing, and a professional finish.

What are your lead times?

Our standard turnaround is 5–7 working days from artwork approval.

If you’re working to a deadline, we also offer express and high-speed services when available. Get in touch and we’ll always try to help where we can.

My logo files need work — can you help?

Absolutely.

If the fix is simple, we’ll usually sort it at no extra cost. For full logo recreations or complex artwork, pricing is typically £10–£15, depending on complexity.

Sometimes artwork needs small adjustments to print or embroider better, or to fit the garment location properly, we’ll handle that and make sure your workwear looks its best.

Do you send visuals before production?

Yes, always.

We send PDF visuals to your email within a few hours of receiving your order. We never proceed without approval.

Please check the visuals carefully. This is the perfect time to request changes, tweaks, or adjustments — either by email or a quick phone call. We’re always happy to help.

Is there a minimum order quantity?

No minimums, making us ideal for small teams as well as large organisations.

Some specialist items or print methods may require a minimum like cap embroidery, we’ll always make this clear upfront.

Can I reorder the same design later?

Yes. Once your artwork is approved and saved, reordering is quick and easy.

Just reference your previous order and we’ll match the sizing, placement, and finish to keep everything consistent.

What is the quality of your garments like?

Every product on our website is hand-selected by our team.

There are cheaper garments out there — but when your logo is on it, the garment represents your business. Quality matters. Our range is wide, with access to multiple catalogues beyond what’s shown online. If you can’t see what you’re looking for, just email us and we’ll source it.

How do I care for printed or embroidered garments?

We recommend washing garments inside out at 40°C, avoiding tumble drying, and not ironing directly over prints or embroidery. This helps maintain colour, shape, and longevity.

Do you offer samples?

In many cases, yes. Samples can be arranged so you can check fit, feel, and quality before committing to a larger order. Just ask.

We’re a charity or community organisation — can you help?

Absolutely.

Charity and community work is important to us. Tell us what you need and we’ll create a bespoke discounted quote where possible to support the work you do.