Refund policy

Many of our products are custom-made, our returns policy depends on whether the item is personalised.

Plain (Non-Customised) Items

Plain, unbranded items may be returned if:

  • They are unused, unworn, and in original condition

  • You notify us within 14 days of receiving the goods

Refunds will be issued once the items are returned and inspected.
Return postage costs are the responsibility of the customer unless the item is faulty.

Customised / Logo Items

Items that have been printed, embroidered, or otherwise customised cannot be returned or refunded if you change your mind, as they are made to your specification.

This does not affect your statutory rights.

If a customised item is:

  • Faulty,

  • Incorrect, or

  • Not produced in accordance with your approved artwork or order details,

we will, at our discretion:

  • Re-make the item, or

  • Offer a replacement, or

  • Issue a full or partial refund.

You must notify us of any issues within 7 days of receiving your order and provide clear photographs of the problem.

How to Request a Return or Refund

Please contact us at:

Email: sales@workwearcity.com
Phone: 0116 456 0675

Before returning any items, you must obtain authorisation from us.